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Frequently Asked Questions
Can I make more than one e-bill payment at the same time (can I combine payments going to the same payee)?
Are repeating payments scheduled automatically?
Can I add the same payee to my payee list more than once?
Can I pay e-bills automatically?
Can I make international payments?
What is Auto-Pay?
How do I pay e-bills?
Do I need to contact the payees I decide to pay with Web Bill Pay?
What is the earliest payment date I can schedule for a payment?
My e-bill is late. What should I do?
What is printed on the paper checks you send?
How do I cancel a payment?
How does electronic billing work with Web Bill Pay?
How do I receive e-bills?
How far in advance of the due date should I schedule my payments?
Why was my e-bill paid late?
How long does it take to receive e-bills from a payee?
Can I store or view paid e-bills?
Can I pay someone else's e-bills?
Can I make payments from more than one payment account?
What happens if the amount due for an e-bill exceeds the maximum amount automatically paid?
How do I request e-bills from one of my payees?
I chose to stop receiving paper bills from a payee and now I want to start getting my bills mailed to me again. How do I do that?
What happens if I delete a payee who sends me e-bills?
What happens if I choose to stop receiving paper bills?
What is a payee?
The amount for an e-bill seems incorrect. What should I do?
What do I do if the payee has not received or credited my payment?
How can I stop receiving e-bills from a payee?
How do I change a payment?
What do I do if I receive a late fee for a payment?
How do I change the maximum amount automatically paid for an Auto-Pay payment?
How do I know when I receive a new e-bill?
What do I do if a payment failed?
When does a payee receive my payment?
I want to stop being prompted to only receive e-bills and not receive paper bills every time I pay an e-bill. How do I do that?
Why can't I use Auto-Pay to pay all payees?
How does a payee receive my money?
What do I do with the part of the mailed bill statement that I used to mail back with my payment?
Can I pay e-bills outside of Web Bill Pay?
How can I confirm that a payment has been made?
How do I know what the status of my payment is?
What is an e-bill?
Who can I pay using my bill payment service?
How do payments show up on my payment account statement?
Is an e-bill the same as a mailed bill statement or invoice?
How do I download my payment activity for use in programs like Quicken or Money?
Why do you need four days to process a payment?
How do I find out if my payee sends e-bills?
What if my request for e-bills is rejected?
When is the money for the payment drawn from my payment account?
Will I still receive a paper copy of the bill through U.S. mail?
Frequently Asked Questions
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