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FAQs

Digital and Online Services

  1. Online Banking is a tool that allows you to use a personal computer with an internet connection to conduct your banking online.

  2. All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Safari®, or Google Chrome®. You can use any computer that has Internet access.

  3. Once you enrolled, you can click here to login.

  4. Yes! With Online Banking you have access to your account information 24 hours a day, 7 days a week!

  5. Your account information is updated every business day with new transactions that posted to your account the previous day.

  6. With Online Banking you have access to your account information 24 hours a day, 7 days a week!

  7. You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. We also offer Remote Check Deposit. You must be a customer in good standing for 90 days to enroll in Remote Check Deposits. Please contact ebanking at maspethfederal dot com to get started. 

  8. You can access your accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible. Depending on the account type, the type of access and what you can do will vary. 

  9. The system will automatically show the current month's transactions and information. Or, you can choose to view your account from the current date to same date of the previous month.

  10. Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

  11. You can view account balances and transaction history, transfer money, and manage your personal finances with MX. Learn more

  12. Yes, you set-up an unique password during the enrollment process.

  13. Yes, you are able to schedule open, future and recurring transfers.

  14. Online Banking supports downloads to Quicken® or as a comma-delimited text file

  15. With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

  16. Yes, the Online Banking product stores your User ID, password and user preferences

  17. Click on Forgot password? or call us and we will take you through the steps needed to get back into the system immediately!

  18. Authentication is the process used to allow access to only the correct user. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate users by issuing challenges that only the true user should be able to pass. Multifactor Authentication means two or more different types, or factors of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the user is the correct intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN code is something you know. Similarly with EMFA, your phone is something you have, and your password is something you know. For convenience, after you successfully authenticate with your password and One-Time Passcode (OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession.

  19. Instead of answering a Challenge Question, you will receive an OTP at the number you enroll. Optionally, you may then enroll your computer to act in place of your phone. Once you enroll your computer, the rest of your online banking experience will remain exactly the same. You will be prompted for your password. In addition you will be required to provide information that enables us to send you a OTP. We recommend that you enroll your personal mobile phone. Enrolling a phone number that is shared with others is not recommended.

  20. Soon you will be prompted to sign up when you login to your online banking session. Follow the instructions to enroll your computer by providing the information requested