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Our response to Coronavirus (Covid-19)

This page was last updated on March 31st at 12:00pm.

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Vacation Club Update

The Vacation Club checks are expected to be mailed during the week of April 6th. Out of an abundance of caution and in response to limited inventory and increased shipping times, we have decided to temporarily pause the distribution of promotional items - including the Vacation Club gifts. Despite the current situation, we hope that you will continue to save for that much needed vacation. Once the COVID-19 situation settles, you may bring your Vacation Club passbook to your local branch to retrieve your gift.

Redemption period to be determined and will be communicated at a later date. 

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Loan Operations Update

We would like to provide you with an update on our response to the Coronavirus pandemic and its impact on our lending operations.

Maspeth Federal Savings continues to operate our retail branches however; we have suspended all loan closings and application processing until further notice. Additionally, for the safety of our employees and community, our Loan Center is currently closed to customer traffic.

For those customers with an existing application or active mortgage loan, please note the following:

  • Lending team members will be available to answer your calls and assist with your loan servicing needs. Please contact us at (718) 651-7525 or email us at
  • Existing application processing has been suspended until further notice. While we are hopeful that full operations will resume by the time these applications move to closing; we are unable to guarantee a closing date at this time. Commitments of mortgage customers who were unable to schedule a closing will be extended.
  • Customers who need to submit documents are urged to use our secure loan portal. For your convenience, our drop-box will still be available to accept documents. Please speak with you loan representative regarding your individual application.

We are making every effort to continue to service you and your mortgage needs as best as possible and ask you to remain patient while this situation continues to unfold. Updates will be posted on our website but please do not hesitate to call us if you have any questions regarding bank operations or your individual mortgage needs.

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Protecting Yourself & Your Finances

Social Distancing - We believe this is an important measure to protect against the spread of the virus - and are taking it seriously.

In-branch transactions will be conducted behind the teller windows - including customer service needs. This will allow us to meet your needs while providing you and our staff added protection.

Loan representatives are still available for meetings on a case-by case basis. We ask that you call your loan representative at (718) 651-7888. If a meeting is necessary, they will be limited to one person. All loan documents can be dropped off in our drop-box.

We encourage you to take advantage of our online, mobile and telephone banking systems during this time.

Protecting Your Financial Well-Being - As many have heard, the Government is working to provide financial assistance. With that comes the risk of financial scams. We urge you to be vigilant. If you get a call from a government impostor, file a complaint at ftc.gov/complaint.

Here are 4 reminders to help you stay ahead and avoid scammers.

  • The government will only contact you through physical mail.
  • Don’t believe your caller ID - Technology makes it easy for scammers to fake caller ID information. If someone asks you for personal information, hang up.
  • Don’t pay upfront for a promise - The government will never ask you to pay any money up front. This includes fees and charges.
  • Don’t give out personal information. - Never give out or confirm financial or other sensitive information, including your bank account, credit card, or Social Security number. The government will never ask for this information over the phone.

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Temporary Branch Hours

All Branch Lobbies

  •         Monday - Friday: 9:00AM - 3:00PM
  •         Saturday: 9:00AM - 2:00PM

Main Office Walk-Up Window

  •         Monday - Friday: 8:30AM - 5:00PM
  •         Saturday: 9:00AM - 2:00PM

Main Office Drive-Thru

  •         Monday - Friday: 8:30AM - 5:00PM
  •         Saturday: 9:00AM - 2:00PM

Forest Hills Drive-Thru

  •         Monday - Friday: 9:00AM - 4:00PM
  •         Saturday: 9:00AM - 2:00PM

New Hyde Park Drive-Thru

  •         Monday - Friday: 9:00AM - 4:00PM
  •         Saturday: 9:00AM - 2:00PM

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Banking During the COVID-19 Situation 

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Message from Thomas Rudzewick, President & CEO - March 13th, 2020

Maspeth Federal Savings has been carefully monitoring the developments related to the Coronavirus (COVID-19). Our first priority is always the safety of our customers and staff. We share your concerns and would like to provide you with an update on our response to the current situation.

First and foremost, we are prepared. A variety of situations, including pandemics like the coronavirus, have always been part of our planning strategies. If we need to temporarily close a branch location, there are a variety of alternative ways to do your banking:

  • Our online, mobile and telephone banking systems are equipped to handle most of your banking needs.
  • You can access cash at over 80,000 surcharge free ATMs within the Allpoint or Moneypass networks.
  • With more than one branch, your banking needs could still be met at an alternate location.

We are taking steps to reduce the risk of exposure:

  • In February, in addition to our daily cleaning schedule, we increased our cleaning protocols to include a weekly deep cleaning of all branch locations and back office workspaces.
  • Hand sanitizing stations are available in all branch locations for customer use. In addition, staff have been given personal hand sanitizers at work.
  • We are reinforcing the importance of frequent handwashing and are utilizing technology to limit in-person meetings when possible.
  • Our staff have been encouraged to avoid handshakes, limit non-essential business travel and avoid coming to work sick. We will also remain flexible and provide our staff with additional support as needed.
  • As a precaution to help limit the spread of coronavirus and promote social distancing, we have decided to postpone all regularly scheduled events in April.

We are continuing to do what we do best, support our customers and local communities. If you are a customer experiencing hard-ships due to the coronavirus, please speak with a customer service representative, your loan officer or call (718) 335-1300.

We encourage you to protect yourself. Join us in practicing healthy hygiene.

  • Follow the CDC guidelines on staying well and protecting yourself against Coronavirus (COVID-19). CDC guidelines can be found here.  
  • Also, the Federal Trade Commission (FTC) is warning consumers to be cautious. Criminals may utilize coronavirus fears to conduct fraudulent or identity theft related activities. Remember that Maspeth Federal Savings will never call, text or email you to ask for your banking information and have 24/7 Fraudwatch monitoring to help protect you.

We take these steps out of an abundance of caution and feel it is the best way to serve our customers and communities by following the guidance of state and local authorities. Your health and well-being, and that of our customers and communities, are important to us. We will continue to monitor the situation and follow guidance from state and local authorities. We encourage you to visit our website or follow us on Facebook for additional communications or updates.

Please continue to take care of yourselves and your families.

 


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