Maspeth Federal Savings has been committed to providing our employees with a safe and professional work environment. At Maspeth Federal Savings we take pride in offering our customers top quality and courteous service. This philosophy is enhanced each day as we put forth the promise to our customers that "We Treat You Like Family". Maspeth Federal invites you to share in our pride and help us maintain this high standard of service our customers have become accustomed to.
Maspeth Federal Savings provides equal employment opportunity to all employees and applicants for employment, without regard to race, color, religion, age, national origin, disability, veteran status, gender, sexual orientation, marital status, or citizenship status.
Reports to the Chief Lending Officer and works closely with all members of the Lending, Portfolio Management and Compliance Teams. The Loan Underwriter is primarily responsible for the underwriting and analysis of all loan requests and loan portfolio performance.
Universal Bankers serve as the Bank’s primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Key job functions include Teller transaction processing, account and service origination and maintenance as well as responding to customer inquiries by telephone and in person with the emphasis on new business and to cross-sell the association’s various services.
Desired Skills & Experience
High School Diploma or equivalent experience.
1-2 Years of related experience.
Teller and Customer Service Representative experience with the ability to influence Customers.
Ability to schedule and prioritize work.
Basic knowledge of Excel and Word.
Completes online regulatory training requirements.
Notary License preferred.
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
Strong communication skills including excellent phone etiquette.