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Smart chip technology provides stronger protection by making it difficult for your card to be copied or compromised. As more merchants and ATMs adopt this technology, we want you to be ready.
Is EMV Chip Technology new?
No. EMV chip technology was first introduced in France in 1992 and is now common in many countries. You may have heard different terminology for chip cards, but there really is no difference. These are simply different names used to reference the same technology. This new card is provided free of charge.
Where can I use my chip card?
Anywhere. In addition to using your card at chip-enabled terminals, your card has a magnetic stripe allowing you to use it at retailers who do not yet have chip-enabled terminals. (At retailers that are not yet chip-enabled, you can swipe your card like you do currently.)
Will chip cards prevent all fraud from happening?
While your new card offers an additional layer of security, it cannot prevent all fraud from happening. But don’t worry, Maspeth Federal Savings won’t hold you liable for unauthorized transactions and your chip card is protected by MasterCard’s® Zero Liability service.
How do I activate my new card?
Your 4-digit PIN will arrive in the mail a few days after you receive your new card. To activate your card, conduct a transaction at any ATM or POS terminal using your PIN. A PIN transaction could be an inquiry, cash withdrawal or purchase. You can also change your PIN at the ATM or by calling 1-800-448-8268.
How do I report my card lost or stolen?
To report your card lost, stolen or compromised please call your local branch or 1-800-264-5578.
I didn't receive my new card or pin, what do I do?
Please visit your local branch and we'll be happy to re-order your card or pin.
Insert and leave the chip end of your card into the terminal with the chip facing up.
Keep your card in the terminal and follow the prompts on the screen.
Remove your card when prompted and take your receipt. You may have to sign for your purchase.
Insert your card in the ATM as you do currently.
If prompted, re-insert your card and leave it in the ATM until your transaction is complete.
Remove your card when it is released at the end of the transaction and take your receipt.
Your chip card will still work at merchants and ATMs where only magnetic stripe transactions are accepted. If the ATM or merchant doesn’t accept EMV chip cards, process your transaction as you normally would using the magnetic stripe.
For online or phone purchases, simply provide your card number and complete your transaction.
Call: (718) 335-1300