SMALL BUSINESS FAQS

Zelle® is a fast, safe and easy way for small businesses to send, receive and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your Maspeth Federal Savings bank account with just your email address or U.S. mobile number.

Keeping your money and information secure is a top priority for Maspeth Federal Savings. When you use Zelle® within our online banking or mobile app, your information is protected with the same technology we use to keep your Maspeth Federal Savings account safe.

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to online banking or our mobile banking app and navigate to the “Send Money With Zelle®”. To enroll, accept the terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code. Enter it, and you're ready to start sending and receiving with Zelle®.

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

If the small business or consumer you send money to has already enrolled with Zelle® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

To request money using Zelle® with a small business account, click “Send Money With Zelle®”, select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”

If your customer is using Zelle® through their banking app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.

There are a few ways you can encourage your customers to pay you with Zelle®:

• Tell customers verbally that you accept payments with Zelle® and that they can easily send you money right from their banking app.

• Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®.” 

• Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).² 

• Download Zelle® marketing assets for free from zellepay.com and add them to your website, social media and more!

Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.

Neither Maspeth Federal Savings nor Zelle® offers purchase protection for payments made with Zelle®.

No, Maspeth Federal Savings does not charge a fee to use Zelle® with a small business account.

Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their banking app don’t need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle® app.¹

To determine whether your small business account is eligible to enroll with Zelle®, please log in to the Maspeth Federal Savings Mobile App and select “Send Money With Zelle®”. If you are able to enroll with Zelle® using your small business account, then your small business is eligible to use Zelle® with Maspeth Federal Savings.

Please call Maspeth Federal Savings at (718) 335-1300 so we can help you.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

No, Zelle® payments cannot be reversed. You can only cancel a payment if the smallbusiness or consumer you sent money to hasn’t yet enrolled with Zelle®. To checkwhether the payment is still pending because the recipient hasn’t yet enrolled, you cango to your activity page, choose the payment you want to cancel and then select“Cancel This Payment.” If you do not see this option available, please contact ourcustomer support team at (718) 335-1300 for assistance with canceling the pendingpayment.

If you send money to a small business or consumer who has already enrolled withZelle® through their bank or credit union’s mobile app, the money is sent directly totheir bank account and cannot be canceled. This is why it’s important to only sendmoney to people you know and trust and always ensure you’ve used the correct emailaddress or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle® app, the paymentwon’t go through, and a message will pop up to let you know the payment cannot becompleted. With small business accounts, Zelle® does not currently support sending orreceiving money to users enrolled in the Zelle® app.

If you sent money to the wrong person, please immediately call our customer supportteam at (718) 335-1300 so we can help you.

Zelle® QR codes provide peace of mind, knowing you can send and receive money without typing or providing an email address or U.S. mobile number.

To locate your Zelle® QR code, log in to the Maspeth Federal Savings Mobile App and click “Send Money with Zelle®.” Next, go to your “Zelle® settings” and click “Zelle® QR code,” and your QR code will be displayed under “My Code.” From here, you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code via email or text message or print it on an invoice, business card or flyer.

To send money, log in to the Maspeth Federal Savings Mobile App, click “Send Money with Zelle®,” click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Please contact our customer support team at (718) 335-1300. Qualifying imposter scams may be eligible for reimbursement.