Core Conversion FAQs

As our new system update has arrived, we know you probably have some questions.
That's why we've created this page - to help answer your questions and lead you to navigating our new system effortlessly and with ease. If you have additional questions, our staff have been trained to assist you. Please call us at (718) 335-1300.

Basic FAQs

Today’s banking has changed so much! We have undergone a system upgrade to meet the growing needs of our customers. Our new banking system provides new tools and resources for an overall better banking experience.
No, all current terms and conditions have remain the same.
No, deposit, loan and debit/ATM pin numbers have remained the same. Telephone banking users however have been required to reset their password upon using the system for the first time by following the menu prompts.
Yes, your accounts are still insured up to the allowable FDIC limits.
Yes, for Online, Mobile & Telephone banking questions, please call (888) 415-4098. For general questions, please call (718) 335-1300.
Yes, you can still use your existing cards
Yes. From after September 11th, 2020 onward, all your account information will appear on your new statement.

Lending FAQs

No, all loan customers will receive loan bill statements.
With our new loan bills, you are able to sign-up for auto-pay, make payments by mail or in-branch. Additional payment options are also available.
Yes, with our new system you are able to view and print your bill statements online. Please sign-up for online banking on our website.