The Rego Park branch has reopened today. The safe deposit box vault will remain closed for the immediate future, but all other customer services will proceed as normal, which we know is important for our customers who rely on the location for their daily banking needs.
We understand this has been an extremely stressful situation and we truly appreciate our customers’ patience and understanding as we have worked to get everyone the most up - to - date information we have as quickly as possible. Appointments with customers who had safe deposit boxes at the Rego Park branch began last week, and appointments will continue until all have had a chance to come in and meet with an insurance agent if necessary.
We have people who spend their day (and night) looking out for you.